Lost Kin Research Terms & Conditions
All fees are quoted in New Zealand Dollars. Any payment made in any other currency must include the appropriate bank charges or PayPal charges that are incurred by Lost Kin Research.
Our retainer fee is non-refundable and is required in advance of any investigation unless prior arrangements are entered into. This disbursement payment is required to defray out of pocket expenses incurred by Lost Kin Research.
Lost Kin Research will keep you fully informed on the progress of your case, and will responds to your communication received at the earliest possible convenience.
Lost Kin Research carries out all investigations within the budget agreed to by all parties and by using the most appropriate methods for the investigation as determined by Lost Kin Research.
Cancellation of any investigation is at the discretion of Lost Kin Research. Once an investigation has commenced no refund will be considered.
All our investigations rely upon initial information provided to us by our clients. Lost Kin Research does not accept any responsibility for inaccurate results due to being provided with misleading, inaccurate or false information.
No guarantees can be given with these types of investigations. The limitations of a client's budget may not allow for the completion of the investigation. Lost Kin research can only report back to you the findings from the records available. It may not be possible to achieve a satisfactory result due to circumstances beyond Lost Kin Research's control.